Communication and Grievance Mechanism
In order to ensure effective communication and participation of community stakeholders, we have established a clear community communication and complaint mechanism to promptly understand and respond to community demands. We have also established a community relations management department based on the culture, customs and social conditions of the country where the project is located. This department Mainly composed of local employees. As part of our community engagement process, we provide information to local communities in a variety of different ways, including radio broadcasts, social media, websites, publications and a series of face-to-face meetings, depending on their local context and culture, so that they fully understand what we are doing for them. Efforts to mitigate community impacts. At the same time, we will fully integrate the voices and opinions of the community into the project planning and decision-making.
We require each project to regularly review the progress of community communication, evaluate the effectiveness of the community grievance mechanism, report communication to stakeholders in a timely manner, make timely adjustments to long-term unresolved issues, and formulate future plans.